Bank Holiday Monday 6th May 2024 - Customer Support Arrangements
Our offices will be closed on Monday 6th for the May Bank Holiday and will reopen again Tuesday 7th at 9:00am
If you have an urgent issue, please submit your ticket and our on-call team will endeavour to respond to you as soon as possible.
Thank you in advance for your patience and understanding
The Support Team
New Fieldmotion app update available for Android devices
An updated version of the Fieldmotion App is available to download on the Google Play Store.
Your app user may have auto-updates turned off, so it is important that they check if an update is available.
1. Swipe the Fieldmotion app closed.
2. Ask the app user to visit the Playstore app on their Android Device
3. Click on the circle on the far right - this may have the users initials
4. Click on Manage apps and device
5. Click on See details
6. If Fieldmotion does not appear in the list of apps to update, the update has already been installed. Skip to Step 8
7. If Fieldmotion does appear in the list of apps to update, press the Update icon
8. Once the update has downloaded, log out* of the Fieldmotion app and log back in again to allow the update to take place.
*BEFORE LOGGING OUT, PLEASE ASK APP USERS TO CHECK THEY HAVE NO ITEMS IN THE UPLOAD QUEUE. IF USERS PROCEED TO LOG OUT AND THERE ARE ITEMS IN THE UPLOAD QUEUE - THIS INFORMATION WILL BE IRRETRIEVABLE
When the app user next logs in, please ask them to double check that their permissions are enabled to allow camera images to be saved to their device gallery.
To do this
1. Click on the settings icon within the App
2. Ensure that the option " Copy images to gallery " is set to Yes
When users log into the app, by default the Copy images to gallery option will be set to No therefore it is important that they set this to Yes.
If app users do log out from their app, they will need to remember to set the above option to Yes when they next log in.
This will ensure that any images taken via the camera will save a copy to the device Gallery. If this option is set to No, then a copy will not be saved.
iOS users do not require an App update
For any queries, please contact support@fieldmotion.com
Chrome Browser
We recommend the Google Chrome web browser whilst using Fieldmotion for the best possible user experience.
Please ensure that you keep this up to date by regularly visiting chrome://settings/help
If an update is available, it will prompt you to Update.
The most up to date version as of 27th March 2024 is:
Version 123.0.6312.86 (Official Build) (64-bit)
An updated version of the Fieldmotion App is available to download on the Google Play Store.
Your app user may have auto-updates turned off, so it is important that they check if an update is available.
1. Swipe the Fieldmotion app closed.
2. Ask the app user to visit the Playstore app on their Android Device
3. Click on the circle on the far right - this may have the users initials
4. Click on Manage apps and device
5. Click on See details
6. If Fieldmotion does not appear in the list of apps to update, the update has already been installed. Skip to Step 8
7. If Fieldmotion does appear in the list of apps to update, press the Update icon
8. Once the update has downloaded, log out* of the Fieldmotion app and log back in again to allow the update to take place.
*BEFORE LOGGING OUT, PLEASE ASK APP USERS TO CHECK THEY HAVE NO ITEMS IN THE UPLOAD QUEUE. IF USERS PROCEED TO LOG OUT AND THERE ARE ITEMS IN THE UPLOAD QUEUE - THIS INFORMATION WILL BE IRRETRIEVABLE
When the app user next logs in, please ask them to double check that their permissions are enabled to allow camera images to be saved to their device gallery.
To do this
1. Click on the settings icon within the App
2. Ensure that the option " Copy images to gallery " is set to Yes
When users log into the app, by default the Copy images to gallery option will be set to No therefore it is important that they set this to Yes.
If app users do log out from their app, they will need to remember to set the above option to Yes when they next log in.
This will ensure that any images taken via the camera will save a copy to the device Gallery. If this option is set to No, then a copy will not be saved.
iOS users do not require an App update
For any queries, please contact support@fieldmotion.com
Chrome Browser
The most up to date version as of 27th March 2024 is:
Version 123.0.6312.86 (Official Build) (64-bit)
Fieldmotion Knowledge Centre
Did you know that we have step by step guides on the functions and features of Fieldmotion?
These are located in our Knowledge Centre, which can be accessed by clicking on the Help Icon.
Choose the category you wish to learn more about.
and here you will find easy to follow, step by step guides to help you get more from your system.
Not sure where to look? Simply type into the search field.
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