Completed jobs are not leaving the device
The most common causes for jobs not leaving a users device are
1. Data on the users device. Jobs going to the upload queue instead of leaving the device indicates that there is a data communications issue on the device - either no active data connection on the device (aircraft mode / lack of signal / data restriction on the app / user ran out of data )
2. User password has been changed on the crm - and the user hasn't logged out and logged back in again on the device ( creates a password challenge and will not pass data back for security reasons )
These are the steps App users can take to resolve
DO NOT LOG-OUT AT ANY STAGE - IF YOUR USER DOES - ALL DATA WILL BE LOST FROM THE UPLOAD QUEUE WITH NO POSSIBILITY OF RETRIEVING IT
Device Data issues
-------------------------
. Ask the user to check the internet connection on their device by using the chrome browser to search for a topic on the internet - checking for today's news is a great example, as this will show current information to demonstrate if a data connection is live.
. Check in data settings on the device that the app data has not been restricted
. Next, ask the user to swipe close the fieldmotion application - and re-enter. allow a few minutes to ensure sync
If the password has been changed
---------------------------------------------
. Please ask user to scroll to the bottom of the module screen in the app, and check that their user details are visible onscreen. This should be the email address they log-into Fieldmotion as.
. If the users password has been changed by back-office users, please ask your Fieldmotion administrator or any user with full access to the back office system to change the password again in the user module, and advise the colleague of the new password.
. Ask the app user to swipe close the app and re-open the app. They should be prompted with a password change pop-up asking them to enter new password, which they must do before re-entering the app. Please ask the user to allow a few moments and then click on the logout button once to display the content of the upload queue, which by this stage should be diminishing.
** Please note that mobile devices can auto capitalize the first letter of the users password, so if you have set their password in lower case, please ask them to ensure caps lock is off for the initial letter they populate **
Recent Articles
How to export customer data from Fieldmotion
Please follow the below step by step guide to export data from the customer module Step 1 Go to 1. Settings 2. Customer Settings 3. Enter an export password (Passwords are case sensitive) 4. Reconfirm it in the field to the right Please note that ...
Android 13 Update - What app users need to do
New Fieldmotion app update avaliable for Android devices An updated version of the Fieldmotion App is avaliable to download on the Google Play Store. Your app user may have auto-updates turned off, so it is important that they check if an update is ...
New Log in URL
From Wednesday 28th June 2023, to log in to Fieldmotion, please enter the following into your web browser login.fieldmotion.com If you have saved Fieldmotion previously as a bookmark, please delete this bookmark, and once logged in via the new URL, ...
How to Clear the app's cached data on an Android Device
When safe to do so, ie you do not have any partially completed jobs in your job list, and you do not have any items in the upload queue Step 1. Please log out of the Fieldmotion app. Step 2. Click on the Settings icon on your Android Device Step 3. ...
Important information if you are planning to Sync Xero and Fieldmotion
The Customer section in Xero is divided into Three groups. 1. Customers - These would be customers whom you have raised invoices for previously in Xero. 2. Contacts - These would traditionally be refered to as leads, information for those contacts ...
Related Articles
Jobs returning to device after having been completed
When a user's id is being recorded as active on multiple devices it will cause jobs that have been marked as complete on one device to unmark itself as complete and will return to the device minus any recorded information. This information will not ...
Jobs not appearing in a users app
Troubleshooting Jobs not appearing on the Mobile App There are 4 reasons why a job may not show on a user’s Fieldmotion app. In any instance where a user reports that they have not received a job to their device – Please check in the jobs list page ...
Importing jobs into Fieldmotion
You can create jobs in Fieldmotion by importing your existing information. You will have to populate this information in the correct cells of the attached import template spreadsheet. The key cells are ; Date and time of jobThe date and time that you ...
Jobs are not showing on users mobile device
Please check through the following: - Check that the date on the job on the back office system is for the date that the job is supposed to appear on the users job list - Check that the job has been assigned to the specific user and hasn't been ...
Importing jobs into Fieldmotion
You can create jobs in Fieldmotion by importing your existing information. You will have to populate this information in the correct cells of the attached import template spreadsheet. The key cells are ; Date and time of jobThe date and time that you ...