How to reset your password - Back office User

How to reset your password - Back office User

Please follow the instructions below to change your login password.

Please note that these instructions are for those with back office access only.
For Mobile app users, please request a change of password directly from your Office manager.

Back office user - Reset Password

Go to the Fieldmotion homepage https://fieldmotion.com/

Click on the Login button located in the top right hand corner.

 

In the login pop-up window

1. Enter your email
2. Click on Forgot Password. 

 

The following message will then appear asking you to check your email inbox
 

 

The reset password email should appear in your inbox, however if you cannot locate it here, please check your Junk / Spam folder

 

 

3. Click on the link displayed in the email.

 

4. Enter your new password, recomfirming it below, then press Reset

5. Your will now be able to log in using your new password.

 

** Please note that after a password change, if you are logged into your app you will need to open the app and enter the new password in the popup validation box that will appear **


    • Recent Articles

    • How to deacivate a user profile and create a new user profile

      Please find below in the secure link, a short tutorial video which takes you through the process of deactivating a user and creating a new user profile How to deactivate users profiles and create a new user profile in their place.mp4
    • How to export customer data from Fieldmotion

      Please follow the below step by step guide to export data from the customer module Step 1 Go to 1. Settings 2. Customer Settings 3. Enter an export password (Passwords are case sensitive) 4. Reconfirm it in the field to the right Please note that ...
    • Android 13 Update - What app users need to do

      New Fieldmotion app update avaliable for Android devices An updated version of the Fieldmotion App is avaliable to download on the Google Play Store. Your app user may have auto-updates turned off, so it is important that they check if an update is ...
    • New Log in URL

      From Wednesday 28th June 2023, to log in to Fieldmotion, please enter the following into your web browser login.fieldmotion.com If you have saved Fieldmotion previously as a bookmark, please delete this bookmark, and once logged in via the new URL, ...
    • How to Clear the app's cached data on an Android Device

      When safe to do so, ie you do not have any partially completed jobs in your job list, and you do not have any items in the upload queue Step 1. Please log out of the Fieldmotion app. Step 2. Click on the Settings icon on your Android Device Step 3. ...
    • Related Articles

    • Password Reset - App Users

      The safety of your information is paramount to us and our security protocol ensures that we have no access to your existing password/s. Please request a password reset directly from the Fieldmotion administrator in your organisation.  Please note ...
    • Change a users Fieldmotion password

      Changing a users password in Fieldmotion - Please note this can only be carried out by a user with Admin privileges Step 1 - Go to the User module on the left hand side of your Fieldmotion and click on List All Step 2 - You will have an overview of ...
    • How to Activate and De-activate users, Change user passwords and make changes to a users permissions

      Thank you for your inquiry. Please click on the tutorial link below to learn how to Activate and De-activate users on your account. We also show you how to change users password and also permissions settings for both the CRM and app Please note that ...
    • Customer export password

      Thank you for your inquiry. In order to export your customers, please follow the guide below.  Click on the settings module  Click on Customer settings In the Export password section, Remove anything that is prepopulated in the top box, and type in a ...
    • Changing multiple jobs from one user to another

      Hello and thank you for your query Changing Multiple Jobs It is possible to change multiple jobs at once e.g you can Change user Delete Change Due Date Merge into 1 PDF (10 jobs only) Change from Complete to Processed etc On the jobs page click on ...