How to Activate and De-activate users, Change user passwords and make changes to a users permissions

How to Activate and De-activate users, Change user passwords and make changes to a users permissions

Thank you for your inquiry.

Please click on the tutorial link below to learn how to Activate and De-activate users on your account.
We also show you how to change users password and also permissions settings for both the CRM and app

Please note that you will have to have at least admin level access to your account to be able to action this.


Best Regards

Support Team

    • Recent Articles

    • How to deacivate a user profile and create a new user profile

      Please find below in the secure link, a short tutorial video which takes you through the process of deactivating a user and creating a new user profile How to deactivate users profiles and create a new user profile in their place.mp4

    • How to export customer data from Fieldmotion

      Please follow the below step by step guide to export data from the customer module Step 1 Go to 1. Settings 2. Customer Settings 3. Enter an export password (Passwords are case sensitive) 4. Reconfirm it in the field to the right Please note that ...

    • Android 13 Update - What app users need to do

      New Fieldmotion app update avaliable for Android devices An updated version of the Fieldmotion App is avaliable to download on the Google Play Store. Your app user may have auto-updates turned off, so it is important that they check if an update is ...

    • New Log in URL

      From Wednesday 28th June 2023, to log in to Fieldmotion, please enter the following into your web browser login.fieldmotion.com If you have saved Fieldmotion previously as a bookmark, please delete this bookmark, and once logged in via the new URL, ...

    • How to Clear the app's cached data on an Android Device

      When safe to do so, ie you do not have any partially completed jobs in your job list, and you do not have any items in the upload queue Step 1. Please log out of the Fieldmotion app. Step 2. Click on the Settings icon on your Android Device Step 3. ...

    • Related Articles

    • Password Reset - App Users

      The safety of your information is paramount to us and our security protocol ensures that we have no access to your existing password/s. Please request a password reset directly from the Fieldmotion administrator in your organisation.  Please note ...

    • How to reset your password - Back office User

      Please follow the instructions below to change your login password. Please note that these instructions are for those with back office access only. For Mobile app users, please request a change of password directly from your Office manager. Back ...

    • Jobs not appearing in the app

      When you create an assign a job to a colleague, the user needs to be connected to either Wi-Fi or Mobile data on the device the app is running on to receive this information. They need to open the app , and leave it opened and uninterrupted whilst ...

    • Jobs not appearing in a users app

      Troubleshooting Jobs not appearing on the Mobile App There are 4 reasons why a job may not show on a user’s Fieldmotion app.   In any instance where a user reports that they have not received a job to their device – Please check in the jobs list page ...

    • Change a users Fieldmotion password

      Changing a users password in Fieldmotion - Please note this can only be carried out by a user with Admin privileges Step 1 - Go to the User module on the left hand side of your Fieldmotion and click on List All Step 2 - You will have an overview of ...