Jobs are not showing on users mobile device

Jobs are not showing on users mobile device

Please check through the following:

- Check that the date on the job on the back office system is for the date that the job is supposed to appear on the users job list

- Check that the job has been assigned to the specific user and hasn't been unallocated

- Is the user connected to an active data source (Wi-Fi or Mobile data)? - Ask user to click on a web browser on their device and try searching for a website. If today's content appears, then data is fine. If content does not appear this could be the cause of the issue

- Has user recently come from an area with no data source ? If so, please ask the user to switch airplane mode ON then OFF to establish a data connection again 

- Is the user logged in to Fieldmotion? Ask them to scroll down the home page and check their login details appear onscreen . This will be their email address. If not, ask them to login.

- Has the user recently logged into Fieldmotion? When a user into Fieldmotion the device will have to re-sync with your back office system - this will involve loading customers, past, present and future jobs, archives, stock, assets and customer lists - this may take several minutes - therefore it is best if the user is connected to Wi-Fi as mobile data will be a slower sync.

- Has user adjusted the job date range? Please ask them to click on the jobs module - then click on the date range picker towards the top of the page just to the right of JOBS. ( This will appear as a grey box with dates populated in it ). Please ask them to adjust this range so that it covers the jobs that are not appearing and then press Save.  (see article Changing the date range on the app to show more jobs)

- Has the users password recently been changed on the back office system and not updated on the device? If so please reset the users password in the USER module within Fieldmotion and advise the user to follow the instructions in the Change password popup window which will appear on the device within a few moments.

- Has the user swipe closed the application ? Ask the user to swipe close the app and re-open it again as multiple apps open in the background can force a device to run out of memory. Then ask them to re-enter the Fieldmotion app and try again 

- Has the user powered the device off, then back on again ? Please ask the user to try this.


If you have tried all of the above and still are having issues getting jobs on the device - please submit a ticket.





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