Jobs not appearing in the app

Jobs not appearing in the app

When you create an assign a job to a colleague, the user needs to be connected to either Wi-Fi or Mobile data on the device the app is running on to receive this information.


They need to open the app , and leave it opened and uninterrupted whilst this information synchronises to their device. 

Depending on the users app permissions and how long it has been since their last full sync, this may take several minutes. EG. If they have job archives enabled and access to  full customer list, a record of every job and every customer, including any changes will need to be downloaded.

If the user closes the app before it has had the opportunity to fully sync, the next time they open the app it will begin this process again.

If your colleague reports that they have not received an expected job to their app, please check with other users and establish if this issue only affects one user or multiple users.
If only one user is impacted, please review the advice below.

  1. 1. Is the date the job has been assigned included in the date range shown in the jobs module on the users app?
    The user can adjust how many days in advance and in the past jobs will remain visible for in the job list. If a job has been assigned to a specific date, and that date is not included in the date picker, the job will not be visible.  The user just needs to adjust the date range in their jobs section to include the date the job has been allocated.

 

 

  1. 2. Is the user logged in, and have they opened the app and left it uninterrupted , including preventing the screen time out from activating so that it can fully sync?
      If a user has recently logged in, the app will require a full sync to add information based on their app permissions.
      A user can tell the App is syncing by checking if there are two flashing red arrows in the top right hand corner of the app screen. 
      This is also accompanied by a sequential number count up and down in the icon to the right of the arrows.
      No flashing red arrows indicates a data issue with the device.

  1. 3. Has the user a device which has an active data connection ?
    A user can access data on their device either via a sim card or alternatively for Wi-Fi only devices they may have set up a tether to draw data from another device.
    Has their data connection broken?    
    They can test the data connection on the device running the app by simply trying to send themselves an email or trying to search the web via the devices browser.   If the email fails to send or they cannot view the result of a web search from their device browser,  then the issue is data orientated.   Ask the user to swipe Fieldmotion closed and turn Airplane mode ON.  When the device looses connection to the mobile network, ask them to switch Airplane mode OFF. Reopen Fieldmotion and allow it to remain open and uninterrupted to check if it begins its sync.
    If it still fails to sync and they still cannot view the result of a web search on the device browser, please contact your Network provider as they may have used all of their data allowance.  
    If the user is tethering their data from another device, please ask them to check the tethered connection and repeat the above steps on the other device. 

    If the user has a Wi-Fi only device and has no activate data connection, they will not be able to sync any information until the device is next connected to a data source.



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