Not receiving reports via email

Not receiving reports via email

When requested to do so, Fieldmotion will send an email containing a link to the specified report. 

However, there may be instances when you/ your client reports that they haven't actually received it.

There are two common reasons for this

  1. You / Your customers email provider has marked the email and its attachment as either Junk or Spam and has placed it in the corresponding folder in your clients email account - please ask your client to check these folders and unmark the email, which will allow it to pass into your clients inbox.
  2. You / Your customers I.T department has flagged the email and has prevented the email from reaching its intended recipient - please ask your client to speak with their I.T department and add it to an email "whitelist"
Please also ensure that the email address you have on your Fieldmotion CRM is correct.

If you have checked the above options 1 and 2 and can confirm that the email address is valid, and you / your customer is still not in receipt of the report - please provide the Job ID number and the email address the report was sent to. We may be able to investigate if the recipient's provider has provided information for a rejection. 

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